Terms And Conditions of Use

Each time you access the Skin Essential [Skin Technology Pty Ltd. ABN: 94 002 848 179] website you confirm you have read and agree to these terms and conditions (Terms and Conditions of Use).

​Returns, Refunds & Exchanges

Returns are not accepted for change of mind or wrong purchase decisions, we advise to choose carefully. Where goods are faulty, a refund or exchange may be organised. In this case the purchaser should contact our Customer Service Team on 1800 73 7546 (1800 SE SKIN), Monday to Friday between 10.00am - 4.00pm (AEST) or via email on skinessential@skinessential.com within 48 hours of receiving the order. Items must be returned in the original condition in which they were received. Returns are credited in the manner in which they were originally paid.

Cancellation Policy

Orders can not be cancelled once they have been submitted by the purchaser.


All items are shipped via Australia Post; depending on the location within Australia, orders should be received within 7-10 business days. We aim to process and dispatch all orders within two business days. When the order is dispatched, a tracking number will be sent to the purchaser via email. This will provide the purchaser further detail as to when the order will be delivered. Please note: A signature is required for delivery, we recommend having parcels sent to your workplace if you are not able to sign for delivery at home.

Shipping Cost

Shipping costs for personal shoppers are automatically calculated in the shopping cart and are charged at a flat rate of $12.00 within Australia.


Prices are in Australian dollars and are subject to change without notice.

Method of Payment

We accept Visa and MasterCard only for phone orders. All payments made through the Skin Essential website via PayPal.

Our commitment to data security

All user details captured by Skin Essential are stored securely at all times and will never be provided to any unauthorised third parties. For the avoidance of doubt, Skin Essential will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.


All material provided about Skin Essential is copyright to Skin Technology Pty Ltd and is to be used for personal reference only.


All right, title and interest in Skin Essential trademarks is vested in Skin Technology Pty Ltd.


Skin Technology Pty Ltd (Warehouse & Distribution): A.B.N. 94002848179


Privacy Policy

If you have any questions about our Privacy Policy or our use of of your personal information you can e-mail us at skinessential@skinessential.com.  Information About You

We collect several types of information. We sometimes collect 'Personal information', which is information that can be used to identify you individually, such as your name and address. we also collect 'Non-Personal Information', which is information that does not identify you individually. Examples of Non-Personal Information include age range and gender. we also collect 'Aggregate Information', which is information about the use of our site, such as pages visited on our Site. The information we collect depends on what services you use on our Site or in our outlets.

Customer Service Correspondence

We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service Department.

Skin Essential Use of Your Personal Information

Skin Essential respects your privacy and seeks to protect your Personal Information and deal with any Personal Information received in accordance with the National Privacy Principals. Except as disclosed in this policy, we do not sell or disclose information that identifies our guests personally or make it possible for other parties to contact them directly without our guests' consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances: Internal Analysis and Promotions - We may use information about you for our own internal purposes such as to estimate our audience size; measure aggregate traffic patterns; understand demographic, customer interest and other trends among our guests and customers. Marketing - we may contact you with special offers or promotional information. if you do not wish to receive any further communications from us, please let us know and we will take steps to ensure that you do not receive such further communications. Trade Secret- Information collected through our Site is considered a trade secret of Skin Essential. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets. Any Personal information that is disclosed to such a third party will remain subject to the protections in the National Privacy Principles.

Our commitment to data security

All user details captured by Skin Essential are stored securely at all times and will never be provided to any unauthorised third parties. For the avoidance of doubt, Skin Essential will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.

Application Forms 

Any Application Forms sent to us by you shall be used  for the express purpose described on the form. Skin Essential may also retain the Personal Information supplied by you for a reasonable period thereafter in order to notify you of any similar opportunities that may become available. Any Personal Information collected by Skin Essential will be stored in its internal databases. Where required or authorised by law - in rare instances, Skin Essential may be required or authorised by law to provide Personal Information relating to guests to a third party such as a law enforcement agency. Service Providers

Skin Essential uses a range of service providers to help us to achieve the highest quality and efficiency in our business operations. This means that sometimes, other organisations may have access to Personal Information that we hold in order to provide specific services. Our service providers remain subject to the restrictions of the National Privacy Principles in handling this information. Skin Essential may share Personal Information with any of its group of companies.

Access to Your Personal Information

In the event that Skin Essential holds any Personal Information about you, you can request to access this Personal Information by emailing us at skinessential@skinessential.com. Skin Essential may charge a reasonable fee for providing you with access to this information.

Links to Other Sites

Please be aware that we provide links to third-party Websites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Websites Privacy Policies may differ from those of Skin Essential. We encourage you to review and understand their privacy practices before providing them with information.


We use commercially reasonable efforts to store and maintain Personal Information to protect it from loss, misuse, alteration or destruction by any unauthorised party.


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